Logging a Bug
- Jonathan Reis (Unlicensed)
- Jonathan Reis
We have worked hard to make Connexion bug free, however; in the event that you find an issue with Connexion please take the time to log a bug with us. Use this guide to ensure that we have the proper information to fix the issue as quickly as possible.
Step-by-step guide
Error installing or starting Connexion
If you have a problem installing Connexion, or you cannot connect to the Connexion service, please ZIP compress the contents of the following directory and attach it to the JIRA ticket.
c:\ProgramData\ConnexionV14\logs
Otherwise, please follow the steps below to capture information about your configuration. This will help us narrow down the issue.
- Click on the bug report button found at the top right of the Connexion.Client application
- This dialog will pop-up a dialog that will automatically create a zip password protected file containing log files, and system information that will help us track down the issue.
- If the issue you are reporting is related to a particular channel, or set of channels, please include these in the bug report by selecting them in the "Include Channel(s)" section of the dialog.
- Once the relevant information has been added to the bug report, click the "Create Bug Report". This will generate a password protected zip file.
- If the issue is data related, please add a sample data message (such as HL7, text, or XML) to the zip file that was generated in (4).
- If the issue is related to some aspect of the User Interface, please include a screen shot of the application in the zip file.
- Please email this zip file to support@HL7Spy.com.
Please take care when adding message data to the zip file that you do NOT send PHI (Patient Health Information). The files that are added by Connexion are encrypted, however; those that are added separately will be readable by others should they get a hold of the zip file.
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